Messages and reviews

Messages that send themselves. In the guest’s language.

From the welcome message to the review request, every message goes out on its own at the right time, through the platform’s messaging. You stay in control: every message sent remains visible in the conversation.

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The inbox: every conversation, with the stay and the guest.
Reviews on a phone: a guest’s comment and the reply already drafted, ready to post.

What OmniStay does

Your guests informed. Without a second thought.

  • The five essential messages

    A welcome with the guest app link right after booking, a pre-check-in reminder three days before if it isn’t filled in, the access code the day before, checkout instructions and a review request. A new account has them all switched on.

  • At the right time, for the right stays

    A message on a set date for the guests staying that day, timed to the announced arrival time, or only for stays of 7 nights or more. One code per type: key box, door code, gate, alarm, lock.

  • Seven languages

    These messages exist in French, English, Spanish, German, Italian, Portuguese and Dutch: each guest gets their own language, English for any other. Every text can be edited.

  • Never an incomplete message

    A message never goes out with missing information, or after its deadline. In a property with a smart lock, it gives the stay’s code; otherwise, it waits.

  • A single inbox

    Airbnb, Booking.com and Expedia conversations arrive in one place. A reply is only marked as sent once the platform has accepted it: otherwise, you see why.

  • Booking requests

    An enquiry or a booking request on Airbnb? Pre-approve, send a special offer, accept or decline, without leaving OmniStay.

  • Every review gets a reply

    OmniStay suggests a reply for every review, posted with one tap, and shows you your average rating and response rate.

With the AI assistant (add-on), the reply to every message is ready in the guest’s language, with its French translation.

FAQ

Messages and reviews: your questions.

Do messages go out even when the app is closed?

Yes. Scheduled messages go out on their own from our servers, at the planned time, through the platform’s messaging: you don’t need to leave anything open.

Which languages do the messages go out in?

The five essential messages exist in seven languages: French, English, Spanish, German, Italian, Portuguese and Dutch. Each guest gets their own, English for any other language. You can edit every text.

Can I reply to reviews from OmniStay?

Yes: you see the rating and the review, OmniStay suggests a public reply, and you post it with one tap. On Airbnb, you also review the guest from OmniStay.

And also

OmniStay’s other features.

Everything is in the same software, at €9.90 per listing per month. See the features from A to Z.