Guest app and pre-check-in

The whole stay in one link. Nothing to install.

The guest gets their link in the welcome message: address, times, Wi-Fi, house rules, room guide and the best places nearby. They fill in their pre-check-in before arriving and find their code at the right time.

A studio’s guest guide: activities, sights and practical addresses around the property.

What OmniStay does

A stay without questions.

  • One link per stay, in 7 languages

    Stay, address and times, welcome message, Wi-Fi, house rules, rooms with their photos, contact and checkout instructions, in French, English, German, Spanish, Italian, Dutch or Portuguese: your texts are translated automatically. The page stays readable offline.

  • The code at the right time

    Key box, door code, gate or smart lock: the code appears at the time you choose (on booking, the day before or on the day), or as soon as the cleaning is done, and disappears two hours after checkout. Never for a cancelled stay.

  • The rental agreement

    The guest reads their stay, your rules and your terms in their language, types their name and accepts. Date, time and accepted text are kept, as a PDF. The code can wait for their agreement.

  • The guide and the best places

    Restaurants, cafés and bakeries, sights, shops, health, transport: the places around the property, from nearest to furthest. You keep the ones you recommend.

  • Pre-check-in

    Arrival time, number of guests, contact details and accepted rules. Three days before arrival, a reminder goes out automatically to guests who haven’t filled it in.

  • The police registration form

    For each foreign guest, the individual police registration form is filled in online and signed with a tick box. You find it as a PDF. No copy of ID documents, and the forms are deleted six months after checkout.

  • Reporting a problem

    The guest reports an issue from their app: OmniStay opens an incident, alerts the right contractor and replies to the guest in their language.

With the Payments add-on, the app also shows the deposit and the extras to order: early check-in, late checkout, breakfast…

FAQ

Guest app and pre-check-in: your questions.

Does the guest have to install an app?

No: it’s a web page, opened from the link in their welcome message. It keeps the information on their phone, even offline.

Are ID documents copied?

No. The police registration form records the information required by French law (surname, first names, date and place of birth, nationality, home address), with no copy of the ID document: less data kept, fewer risks.

How long are the forms kept?

Six months after checkout, then they’re deleted automatically; immediately for a cancelled stay.

To go further: our guide Police registration forms for foreign guests.