AI assistant · Add-on

An assistant that answers. Within the limits you set.

The AI assistant prepares the reply to every message in the guest’s language, drafts your review replies and acts in OmniStay when you ask it to. Off, copilot or autopilot: you choose, topic by topic.

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What OmniStay does

Useful AI. Under control.

  • A reply ready for every message

    In the guest’s language, with its French version. Incoming messages are translated into French, and your own reply translates with one tap.

  • Autopilot, with conditions

    Nothing goes out on its own before “Turn on autopilot”. After that, the AI only replies on its own if the stay is confirmed, nobody on the team has written in the last 30 minutes and nothing is missing. Otherwise, the reply waits, with its reason: “To review”, “Incomplete” or “Urgent”.

  • What the AI never sees

    No access codes (key box, door code, alarm), nor the guest’s surname, email, phone number or ID document. Before the booking, neither the exact address nor the Wi-Fi.

  • Reviews

    Every review is translated and its reply drafted. On autopilot, only replies to 4- and 5-star reviews are posted automatically.

  • “Ask OmniStay”

    Write as you would to a colleague: “block the Loft from the 3rd to the 5th”, “who’s doing the cleaning tomorrow?”. The assistant prepares the action, you approve it.

  • Your own AI

    ChatGPT, Claude or Gemini can also connect to OmniStay: you talk to them, they read and act in your account with the same controls. Every action is logged in the AI journal and can be undone for 24 hours.

Add-on to add in one click in the app, once you’ve subscribed, with no commitment.

AI under control

AI prepares. You decide.

With the AI Assistant add-on, OmniStay answers your guests in their language and drafts your review replies. You set its limits, topic by topic, on three levels.

  1. OffThe assistant suggests nothing on this topic: you reply yourself.
  2. CopilotIt drafts the reply and suggests it to you. Nothing goes out without your approval.
  3. AutopilotIt replies on its own, right away, on the topics you hand over. Its messages appear in the conversation.
AI assistant · recommended setting
Wi-Fi and amenities
Arrival and access
Parking
Checkout
Recommendations
Special requests
Complaints

  • Nothing goes out on its own without your go-ahead.Until you turn on autopilot, the assistant prepares and you send. It stops with one tap.
  • In doubt? It hands back to you.It only uses the information about your property and the stay. If something is missing, it doesn’t make it up: it lets you know.
  • Everything stays in plain sight.Every message sent appears in the conversation, and complaints are best kept on copilot.

FAQ

AI assistant: your questions.

Do I need the add-on for automated messages?

No. The essential messages, the inbox and a reply suggested from the property details are included in the subscription. The add-on brings replies written by AI in the guest’s language, translations, autopilot and connected AIs.

Can the AI make up an answer?

No. It only uses the information about the property, the stay and the conversation. If information is missing, it doesn’t answer in your place: the reply waits and tells you what to add to the property details.

How do I turn off autopilot?

With one tap, in the “AI assistant” screen: everything then goes through you again.

And also

OmniStay’s other features.

Everything is in the same software, at €9.90 per listing per month. See the features from A to Z.